Author Topic: Bizzare Issue  (Read 3246 times)

EnkerZan

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Bizzare Issue
« on: Dec 30, 2010; 05:34 AM »
Hello, not too sure how active this site is these days. I scrolled around through numerous threads looking for answer and did not find one. So I am here to post my problem I have been having with the game and hope you can help.

I am running the game on the Official 1.2 Patch, My PC is more than capable of running this, so I am pretty sure it's not a hardware problem, as I can run StarCraft 2 on Medium settings without lag. Anyways, the problem I am having is, I have the game on the highest graphics settings, and it runs smoothly. However when I set a creature on fire or electrocute it. It drops my framerate to 2 frames per minute. If more than 3 creatures get set on fire or electrocuted, it will crash the game to desktop.

It is currently on DX9, did not see an option for 10 and above. I got the buffers turned off as it decreases my framerate. all special effects are on such as Enhanced Weather etc. If you can tell me what I can do to fix this problem, I would be most greatful for your time and effort. :-)

Wildman

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Re: Bizzare Issue
« Reply #1 on: Dec 30, 2010; 07:14 AM »
HG:L has pretty high requirements, even for an older game. If you could post your system specs and OS we might be able to help you out. With out that info all I can think of is the game uses a lot of resources and maybe taxing your system, if you turn some things down like fog, AA or Ansio you might get better results.
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Dudch

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Re: Bizzare Issue
« Reply #2 on: Dec 30, 2010; 10:09 AM »
well SC2 is a highly polished game, designed to run on a wide range of systems, and HG:L unfortunately isn't. If you can only run SC2 on medium settings then you most likely have to run this one on the lowest settings.

belhawk

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Re: Bizzare Issue
« Reply #3 on: Dec 30, 2010; 11:11 AM »
try lowering your settings 1 level at a time until the game runs well enough for your tastes, frame rate vs. image quality.
cpu]

EnkerZan

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Re: Bizzare Issue
« Reply #4 on: Dec 30, 2010; 11:12 AM »
Here is the DxDiag info... I can't upload into a file because the site will not let me, so I have to post it. >.<

------------------
System Information
------------------
Time of this report: 12/30/2010, 04:09:26
       Machine name: RC02
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Compaq dc5100 MT(PT009AW)
               BIOS: Default System BIOS
          Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
             Memory: 3200MB RAM
          Page File: 597MB used, 3967MB available
        Windows Dir: C:WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: ATI Radeon HD 4300/4500 Series    
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon Graphics Processor (0x954F)
         DAC type: Internal DAC(400MHz)
       Device Key: EnumPCIVEN_1002&DEV_954F&SUBSYS_20081787&REV_00
   Display Memory: 512.0 MB
     Current Mode: 1440 x 900 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.7140 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 10/27/2010 02:49:50, 301056 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 10/27/2010 03:55:50, 5524480 bytes
Device Identifier: {D7B71EE2-D60F-11CF-D36F-0200A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x954F
        SubSys ID: 0x20081787
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SoundMAX Digital Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCIVEN_8086&DEV_266E&SUBSYS_300C103C&REV_03
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.4070 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 4/15/2004 12:20:36, 612416 bytes
            Other Files:
        Driver Provider: Analog Devices
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SoundMAX Digital Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.4070 (English)
      Driver Attributes: Final Retail
          Date and Size: 4/15/2004 12:20:36, 612416 bytes
              Cap Flags: 0x41
           Format Flags: 0xCCC

-----------
DirectMusic
-----------
        DLS Path: C:WINDOWSSYSTEM32driversGM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SoundMAX Wavetable Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2659
| Matching Device ID: usbroot_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 12:45:37, 59520 bytes
| Driver: usbd.sys, 8/4/2004 02:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 4/13/2008 13:18:00, 52480 bytes
| Driver: kbdclass.sys, 4/13/2008 12:39:47, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: rootrdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 18:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 12:39:47, 24576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 4/13/2008 13:18:00, 52480 bytes
| Driver: mouclass.sys, 4/13/2008 12:39:47, 23040 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x15CA, 0x00C3
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 4/13/2008 12:39:47, 23040 bytes
| Driver: mouhid.sys, 8/17/2001 12:48:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: rootrdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 18:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 12:39:47, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -
DirectPlay8 TCP/IP Service Provider: Hamachi - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 54.6 GB
Total Space: 238.5 GB
File System: NTFS
      Model: WDC WD2500AAJS-60M0A0

      Drive: D:
      Model: TSSTcorp CD-ROM  TS-H192C
     Driver: c:windowssystem32driverscdrom.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:46, 62976 bytes

      Drive: E:
      Model: SONY CD-RW  CRX320EE
     Driver: c:windowssystem32driverscdrom.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:46, 62976 bytes

EnkerZan

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Re: Bizzare Issue
« Reply #5 on: Dec 30, 2010; 11:23 AM »
Quote from: "belhawk"
try lowering your settings 1 level at a time until the game runs well enough for your tastes, frame rate vs. image quality.

I have done all that, it's only those 2 occurences mentioned above that make the game do that.

Quote from: "Dudch"
well SC2 is a highly polished game, designed to run on a wide range of systems, and HG:L unfortunately isn't. If you can only run SC2 on medium settings then you most likely have to run this one on the lowest settings.

I didn't say only, I said I could run it on medium with no lag. I only start to lag putting it at High-Ultra settings.

Yandor

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Re: Bizzare Issue
« Reply #6 on: Dec 30, 2010; 01:45 PM »
ATI Radeon HD 4300/4500 Series is not considered a fast card and I think 9.0c is the best it does, no dx10 support.
Maybe try finding recent patches for it, it does sound like a problem specific to the card or driver, it may be quite old now. Even more recent cards need lowered settings with HGL, they were attempting to get graphic affects that are not well supported on craphic cards imho.
Maybe delete your cache files in documents folder.
Reduce shading to minimum, turn off enhanced weather, try a smaller definition option.
Each card I have used with HGL has had different aspects that it seemed to struggle with.
Choc Park (often) and the Shulgoth gate (always) slow my current card but never had slowdown problems from ignition animation.
It might be that your card is becoming faulty and is headed for the bin. Games can be hard on cards, extra work makes extra heat. When playing MP my card developed a fault, pyramid shapes growing out of the floor, huge spears sticking out of characters' heads, interesting but not comforting. HGL was the only software that showed the problem, the card failed eventually but hey its an excuse to buy a new card.

WorldSaver

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Re: Bizzare Issue
« Reply #7 on: Dec 30, 2010; 06:02 PM »
I have a 5-year old system running Win XP. Hellgate London can be played decently on my PC (not to mention Star Craft 2, Mass Effect 2, Left 4 Dead 2, etc) with a Gigabyte GV-N95TOC 1 GB graphic card, using the following configuration:

[Note: on an ultra high graphic setting, the screen literary freezes during mass battle. Then I will have to wait and wait....]

PeeterMcG

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Re: Bizzare Issue
« Reply #8 on: Dec 31, 2010; 02:56 AM »
Quote from: "EnkerZan"
Here is the DxDiag info... I can't upload into a file because the site will not let me, so I have to post it. >.<

------------------
System Information
------------------
Time of this report: 12/30/2010, 04:09:26
        Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
           Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
             Memory: 3200MB RAM
          Page File: 597MB used, 3967MB available
Dollars to doughnuts, the indicated piece of hardware is the bottleneck.

It is my understanding that the effects under consideration here (i.e. ignite and electrocution) are rendered on the processor side, not the video card in HGL.
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EnkerZan

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Re: Bizzare Issue
« Reply #9 on: Dec 31, 2010; 02:50 PM »
So... Is my dual core processing too low or what? It seems that after I restarted PC for the second time after installing that it went away, but then it came back 2 hours later while in game. Am I running out of memory or something? O.o

PeeterMcG

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Re: Bizzare Issue
« Reply #10 on: Dec 31, 2010; 03:52 PM »
The game had a serious memory leak at release.  I am not sure how much of the issue remained with the 1.2 patch.  Someone else might need to chime in.

As far as resolving the issue....not very helpful, but if it is the memory leak then your only options are to exit the game and restart every 2 hours or to install.  (That is, unless you wish to build a new machine based upon a 64-bit OS and toss in 6-12 GB of RAM.)

There is a remote chance that the issue is heat related.  I'd consider opening the computer case and going to town with a can of compressed air to clean off the CPU heat sink, video card and northbridge.  (I am less inclined to believe it is a thermal issue because of the 2 hour onset before symptoms.  I would expect a thermal related issue to appear a bit sooner than that...)
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Wildman

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Re: Bizzare Issue
« Reply #11 on: Dec 31, 2010; 06:10 PM »
The memory leak was never fixed in the 1.2 patch. The 1.6 patch for MP did alleviate it but it still persisted, so it is possible that the mem leak is part of your problem because you said it happens about every 2 hours and it looks like you have 4gig of memory on WinXP (which doesn't support DX10 neither does your video card). If you look at this thread, viewtopic.php?f=9&t=2097, it may help.

I do agree with Peet, your proc maybe be part of it as well, but HGL runs well on duel cores, plus yours is 2.8Ghz so it should be OK, and your video card is below the stated recommendations so that as well could be part of it. I really doubt its a heat related issue but it is plausible, and Peets recommendation for it is always a good idea to clean out your PC once in awhile.

I would try the mem leak work arounds in that link/thread I posted earlier in this post and see what happens, there are some good ideas there.
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EnkerZan

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Re: Bizzare Issue
« Reply #12 on: Jan 05, 2011; 02:54 AM »
I looked into this more deeply and fixed the problem. Apparently when you install the game and patch it to 1.2 and/or install revival, you have to defrag your hard drive and the memory leaking will cease to happen. Thanks Valherran for that awesome knowledge!  :mrgreen:

Malachor

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Re: Bizzare Issue
« Reply #13 on: Jan 05, 2011; 06:26 AM »
Defragging your hard drive has little effect on a memory leak, since it's your ram that is affected by it.

A memory leak is caused by a program not giving up memory that it's using after it has finished with it. Hellgate london, in this case, will let go of some of your memory, but also grab some more, when changing levels, so the end process is that it eventually has more and more memory, and then because it's not letting it go, then the game will get to a stage where it can't get any more(there's no more to get), and crash. But before then, it will slow down. If the game changes levels often, the memory leak appears faster, the longer between level changes, the longer it will take before it crashes.
The best thing to do is to quit the game every now and again, to ensure that the game releases the memory it had control of. How long is spent playing before quitting depends on how bad the memory leak is for a certain computer. One with more ram will take longer, but with enough time playing it will happen.

zart

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Re: Bizzare Issue
« Reply #14 on: Jan 05, 2011; 08:10 AM »
Thanks Malachor, that was edifying.

Clearly I have less memory leaks since I went from 2 GB Ram to 4. And here I thought it was due to you guys.
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